Refund policy

Last Updated: October 30, 2026

At bosidt, we aim to provide a fair and transparent return and refund process.

This policy explains our return window, return eligibility, return procedures, shipping responsibilities, refund processing, and order cancellation procedures.

1. Return Window

Customers may request an eligible return within 30 calendar days from the date of delivery.

The return period begins on the date the customer receives the order, not the purchase date.

Please contact support@bosidt.com within this period to initiate a return request.

2. Return Eligibility

To qualify for a standard return, the following conditions are recommended:

  • The return request must be submitted within 30 calendar days after delivery.

  • The item should be unused and in its original condition.

  • Original packaging, accessories, and included components should be returned where applicable.

  • The customer must provide an order number or proof of purchase.

Products received damaged, defective, or incorrect will be reviewed separately from standard change-of-mind returns.

Any legally required return rights remain unaffected by these conditions.

3. How to Request a Return

To request a return, please email our customer support team at support@bosidt.com.

Please provide:

  • Your order number.

  • The product you wish to return.

  • The reason for the return.

  • Relevant photographs if the product is damaged, defective, or incorrect.

Please wait for our written return instructions before sending any item.

The return destination and shipping instructions will be provided after your request has been reviewed.

Do not send returned items to the business address unless we have specifically confirmed that it is the correct return destination.

4. Return Shipping Costs

For standard returns unrelated to product defects, damage, or fulfilment errors, customers are responsible for return shipping costs.

Return shipping charges depend on the carrier, selected service, and actual return destination.

For products confirmed to be damaged, defective, or incorrectly supplied, bosidt will arrange an appropriate resolution without charging customers return shipping costs arising from our fulfilment error, subject to applicable law.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect product, please contact support@bosidt.com.

Please include:

  • Your order number.

  • A description of the problem.

  • Photographs showing the issue, where available.

We will review your request and provide appropriate instructions.

6. Restocking Fees

We recommend that no restocking fee ($0) be charged for eligible returns.

Customers will be informed of any applicable charges before a return is completed.

7. Refund Processing

Once a returned item has been received and inspected, we will notify you of the refund decision.

For approved returns, we will process the refund within 10 days after receiving and inspecting the returned item.

Refunds will generally be issued to the original payment method where available.

Your bank or payment provider may require additional time to credit the refund to your account.

8. Order Cancellations

If you wish to cancel an order, please contact support@bosidt.com as soon as possible.

Please include your order number and cancellation request.

Cancellation requests are reviewed according to the order's processing and fulfilment status.

Once an order has shipped, cancellation may no longer be possible. In that case, the applicable return procedure may apply.

9. Contact Information

Store Name: bosidt

Email: support@bosidt.com

Phone: 513-661-3233

Business Address:

3939 Yearling Ct
Cincinnati, OH 45211
United States

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM.